This is not a ‘workshop’ or a seminar. ‘Best Customer Service’ Action Program, is 3 month program designed to assist Customer Service personnel to build stronger relationships with both internal and external customers. The Program has been highly successful in developing new skills, implement a support porgram to ensure changes in behaviour.
Who Should Attend?
Customer Service Managers, Account Managers and all staff who are undertaking the role of servicing inbound calls, building optimum customer satisfaction.
- Master the ability to develop new selling opportunities from existing customers
- Master the ability to convert customer complaints into selling opportunities
- Build confidence and successfully ask for referrals
- Learn how to set and achieve targets in a customer service environment
Participants will be eligible for our ‘Forever’ offsite support system and our ‘Close The Sale’ Part 2 Advanced Program.
The Program’s Value for Participants
The following quotes have being extracted from “Training Evaluation and Assessment” Forms, participants complete at the end of each training. The feedback is provided to the Facilitator as part of ensuring the program meets their training expectations;
“I just had to share how absolutely inspiring your messages were. It has made an immediate difference on my bookings. Using your potent words I have now gone from 0 bookings in March pre-training to 7 bookings post training. Thanks sooo much!”
Rebecca Murphy, The Learning Ladder
“Vanessa, I just wanted to thank you for all of your assistance, enthusiasm and sharing of knowledge. You always manage to put people at ease and drawn out the best ideas from any group that you’re in front of.”
Anil Puri, Business Coach, ActionCOACH
“I have been to other seminars but where your program really stands out is the practical application of all we have learnt. Within the last 3 months I have doubled my monthly sales and my passion has been reignited. Thank you, thank you, thank you.”
Louise Molino, Business Owner, Fairy Jasmine
“What is remarkable about Vanessa is her ability to enthuse people and drive results. It’s always a pleasure to train with Vanessa.”
Simon Franklin, Advisor, Simon Franklin Consulting Pty Ltd